Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Royal Mail Tracked 24 – £5.49, Royal Mail Tracked 48 – £3.95, Royal Mail Special Delivery Guaranteed by 1pm £12.95 and free shipping services are available on some orders with an estimate delivery timescale of 3-5 days.

More information on shipping can be found in the shipping information area.

Which payment methods are accepted in the Online Shop?

We accept most debit and credit card payments through our stripe payment gateway. We also have Clearpay and Klarna financing options available.

How long will delivery take?

Standard delivery can take 3-5 days, we do have other faster payment options available upon checkout.

How secure is shopping in the Online Shop? Is my data protected?

Please review our data protection terms and conditions. Biometric Skincare take all data security very seriously and adhere to all recommended security practices advised by our ecommerce security partners. 

What exactly happens after ordering?

After we receive your order and payment, you will be emailed an invoice showing all the details of your order. We aim to ship your order same day, otherwise it will be sent the next business day excluding public holidays.

Do I receive an invoice for my order?

All our shipping options will provide you with delivery notifications providing we have your correct contact information. You can also track your order via the Royal Mail website once you have received your tracking information.

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