Terms and Conditions

Last Updated: 27/07/2026

Welcome to www.BiometricSkincare.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of any products from us.

By accessing our Website or placing an order, you agree to be bound by these Terms, our [Privacy Policy], and our [Returns Policy]. Please read them carefully before placing an order.

1. General Information

  • Website Operator: This Website is operated by Biometric Skincare (“we”, “us”, “our”).
  • Customer Support: You can contact us via email at help@biometricskincare.com or through our website Live Chat.
  • Eligibility: To place an order, you must be at least 18 years of age (or have parent/guardian consent) and be legally capable of entering into binding contracts.

2. Products, Pricing & Availability

  • Product Descriptions: We make every effort to display the colors, specifications, and details of our products accurately. However, packaging or product appearance may vary slightly.
  • Pricing: All prices listed on the Website are in GBP (£) and are inclusive of UK VAT (where applicable). Shipping charges are displayed separately during checkout.
  • Price Errors: We reserve the right to correct pricing errors. If an item was incorrectly priced, we will contact you before dispatch to offer the choice of paying the correct price or cancelling the order.
  • Availability: All products are subject to availability. If an ordered item is out of stock, we will notify you by email and issue a prompt refund.

3. Order Processing & Formation of Contract

  • Order Offer: Placing an order on our Website constitutes an offer to purchase goods.
  • Contract Acceptance: A binding legal contract between you and Biometric Skincare is formed only when we send you a Dispatch Confirmation Email. We reserve the right to decline any order prior to dispatch without providing a reason.
  • Same-Day Order Cut-Off (12:00 PM): * Orders placed before 12:00 PM (GMT/BST) Monday to Friday (excluding UK Bank Holidays) are scheduled for same-day dispatch.
    • For orders received after 12:00 PM, we will endeavour to process and dispatch them on the same day where possible; however, same-day processing cannot be guaranteed. Otherwise, orders will be processed on the following working day.

4. Shipping, Delivery & Third-Party Carriers

  • Third-Party Fulfillment: All delivery services offered on our Website (including Royal Mail Tracked 48, Royal Mail Tracked 24, and Royal Mail Special Delivery) are fulfilled by a third-party postal carrier (Royal Mail).
  • No Guaranteed Delivery Dates: While we guarantee prompt dispatch from our warehouse, we do not guarantee delivery timeframes or dates. All delivery times displayed on our site or at checkout are estimated service aims provided by Royal Mail.
  • Carrier Delays & Force Majeure: Once handed over to Royal Mail, delivery times are subject to courier network conditions. Biometric Skincare is not liable for delivery delays caused by Royal Mail operational bottlenecks, weather conditions, industrial action, or incorrect recipient addresses supplied at checkout.
  • Delivery Services Available:
    • Royal Mail Tracked 48: Estimated 2–3 working days from dispatch.
    • Royal Mail Tracked 24: Estimated 1–2 working days from dispatch (expedited delivery aim).
    • Royal Mail Special Delivery (Next Working Day by 1pm): Priority service treated with high fulfillment preference by Royal Mail, subject to a 12:00 PM cut-off. Times remain dependent on carrier operations.

5. Cancellations, Returns & Refunds

  • Right to Cancel: In accordance with UK Consumer Contracts Regulations, you have the right to cancel or request a return within 30 days of receiving your goods.
  • Condition of Returned Items: Due to hygiene and safety standards for skincare products, items must be returned unopened, unused, in pristine condition, and with all protective packaging seals intact.
  • Return Shipping Costs: Unless the item is damaged, faulty, or sent in error, the customer is responsible for all return shipping costs. We strongly recommend using a tracked postal service.
  • Damaged or Faulty Goods: If an item arrives damaged or faulty, please notify us within 48 hours of receipt at help@biometricskincare.com with photographic or video evidence.
  • Exchanges: We do not offer direct exchanges. Returned items will be refunded to the original payment method upon inspection.

(For full step-by-step return instructions, please review our dedicated [Returns Policy].)

6. Limitation of Liability

  • To the maximum extent permitted by applicable UK law, Biometric Skincare shall not be liable for any indirect, incidental, or consequential losses arising out of the use of our Website or products.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights that cannot be excluded under UK law (including the Consumer Rights Act 2015).

7. Intellectual Property

All content on this Website—including logos, branding, text, graphics, graphics, product descriptions, and software—is the property of Biometric Skincare and is protected by UK and international copyright laws. Unauthorized reproduction or distribution is strictly prohibited.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Key Legal & Drafting Improvements Made:

  1. Clear Division of Responsibility: Explicitly states that delivery is performed by a third party (Royal Mail) and separates dispatch responsibility (yours) from delivery execution (Royal Mail).
  2. Explicit Legal Disclaimers: Clarifies that delivery options (even Tracked 24 or Special Delivery) represent courier service aims rather than absolute guarantees, protecting you against delayed delivery claims.
  3. Consolidated Cut-Off Times: Sets 12:00 PM as the clear operational line with a protective “endeavour to process” clause for orders received after noon.
  4. UK Consumer Compliance: Aligns with current UK statutory frameworks (Consumer Rights Act 2015 & Consumer Contracts Regulations) regarding cancellations, damaged goods reporting, and hygiene exclusions for cosmetics.