Privacy & Data Protection Policy

Last Updated: 27/07/2026

At Biometric Skincare (“we,” “us,” or “our”), accessible via www.BiometricSkincare.com (the “Website”), we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or purchase our products. It also outlines your statutory privacy rights under UK Data Protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018).

1. Important Information & Who We Are

• Data Controller: Biometric Skincare is the data controller responsible for your personal data.
• Contact Details: For any questions, data requests, or privacy concerns, please contact our Data Compliance Lead:
  • Email: help@biometricskincare.com
  • Role: Data Compliance Lead

2. The Personal Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Category	Specific Data Types
Identity Data	First name, last name, title, username.
Contact Data	Billing address, delivery address, email address, telephone numbers.
Financial Data	Payment card details (processed securely via encrypted third-party payment gateways; we do not store full CVV or card numbers on our servers).
Transaction Data	Details about payments to/from you and products you have purchased from us.
Technical Data	IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data	Information about how you use our Website, products, search history, and browsing behavior.
Marketing Data	Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Data & Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we process your personal data under the following legal bases:

1. Performance of a Contract: Where we need to fulfill an order, process payments, or deliver products to you.
2. Legitimate Interests: Where necessary for our legitimate business interests (e.g., conducting website analytics, improving user experience, preventing fraud) and your fundamental rights do not override those interests.
3. Legal Obligation: Where we need to comply with a legal or regulatory requirement (e.g., financial record keeping).
4. Consent: Where you have explicitly opted in (e.g., subscribing to marketing newsletters). You can withdraw consent at any time.

Summary of Processing Purposes:

• Processing and delivering your order (including managing payments, fees, and charges).
• Managing customer service interactions and inquiries.
• Sending promotional communications (where opted-in).
• Administering and protecting our business and Website (including troubleshooting, data analysis, and system hosting).
• Utilizing web analytics (e.g., Google Analytics) to improve our Website, products, and user experiences.

Note: If you choose not to provide required personal data (such as shipping address or payment details), we will be unable to fulfill your order or perform the contract.

4. How We Share Your Personal Data

We may share your personal information with trusted third-party service providers who assist us in operating our business. These third parties act under strict data processing agreements and are only permitted to use your data for specified purposes:

• Payment Processors: To securely handle credit/debit card transactions (e.g., Stripe, PayPal).
• Fulfillment & Logistics: Delivery couriers (e.g., Royal Mail) to ship your orders.
• Hosting & IT Services: Website hosting providers, database software, and customer management systems (CRM).
• Marketing & Communications: Email delivery services and marketing automation tools.
• Analytics Providers: Google Analytics (to measure website traffic and user behavior).
• Professional Advisers & Legal Authorities: Accountants, auditors, or authorities where required by law.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to distinguish you from other users, personalize content, analyze traffic, and ensure site functionality.

• Google Analytics: We use Google Analytics to track how users interact with our Website. You can opt out of Google Analytics tracking by visiting Google Analytics Opt-out.
• For detailed information on the specific cookies we use and how to manage your cookie preferences, please review our [Cookie Policy].

6. Children’s Privacy

Our Website is intended for a general audience and is not directed at children under the age of 18. We do not knowingly collect personal data from children. If we discover that a child under 18 has provided us with personal data, we will immediately delete it from our servers.

7. Data Retention & Storage Location

• Data Location: All primary data processing and storage activities undertaken by Biometric Skincare take place within the United Kingdom.
• Retention Period: We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (e.g., maintaining order invoices for UK tax purposes).

8. Your Statutory Rights Under UK GDPR

Under UK data protection laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of incomplete or inaccurate data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it.
• Right to Restrict Processing: Request a pause on processing your data under certain circumstances.
• Right to Data Portability: Request the transfer of your data to you or a third party in a structured, machine-readable format.
• Right to Object: Object to direct marketing or processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

Exercising Your Rights

To exercise any of these rights, please contact us at help@biometricskincare.com.

• Verification: We may need to verify your identity before processing your request to protect your data security.
• Response Time: We respond to all legitimate requests within 30 days.

9. Direct Marketing & Opting Out

You can ask us to stop sending you marketing messages at any time by:

• Clicking the “Unsubscribe” link at the bottom of any promotional email.
• Contacting our support team directly at help@biometricskincare.com.

10. Third-Party Links

Our Website may contain links to external websites, plug-ins, or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Complaints & Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first at help@biometricskincare.com so we can resolve the issue.

You also have the right to lodge a formal complaint at any time with the UK’s independent data protection authority:

Information Commissioner’s Office (ICO): www.ico.org.uk.